All you need to know about CloudMagic Pro


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Hello and a very happy new year to all!

We launched CloudMagic back in 2010. Since then, we’ve been continually adding support for more services and rolling out apps on different platforms to make universal-search a reality. CloudMagic has always been free but were often asked how we intend to make money. We didn’t really have an answer till date, now we do. We now charge a small fee for power users and yet have an awesome free plan that would work for most. Here’s what it looks like:

CM-pro-plans

As a token of appreciation for being with us this far, we’re giving all our wonderful users 3 months of CloudMagic Pro for free.

More questions:
  • How do I claim the 3 month complimentary CloudMagic Pro subscription?

    Nothing. The complimentary subscription has already been added to your account. Navigate to ‘Plan Details or My Subscription’ section on the CloudMagic apps/extension/website to see the credit.

  • What happens after my complimentary subscription expires?

    You can buy a CloudMagic Pro subscription or choose to continue with CloudMagic Free.

  • Will you delete my indexed data after the complimentary subscription expires?

    No, you’ll be automatically switched to CloudMagic Free which will keep all your data intact.

  • Is there any limitation on the number of accounts/services I can add in CloudMagic Free?

    No. CloudMagic Free only limits the number of previews to 50 in a month. There are no other restrictions.

Have more questions? Feel free to drop a comment below.

Cheers,

Team CloudMagic

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CloudMagic - Award winning email app
70 comments
Chirag
Chirag

@Adam,

We are all ears :-)

Cheers,

Chirag

Brady
Brady

Will you guys please add functionality to the iOS app that will let you reply to a gmail email in the gmail or native mail app!? Right now replying to a gmail opens the gmail website!

Adam Bowman
Adam Bowman

Mike,

DocsToGo (as you mentioned) is a good example. That app has been on my phone for years. I gladly and willingly paid somewhere around $15.00 for it. And it is nothing close to a mere note taking app. Also, if I remember correctly, that $15 price was the "Pro" version that I upgraded to after trying out the more limited version.

Unfortunately, Richard (above) thinks that you and I are looking for free rides. I just don't understand why he thinks this, though. Paying for something means it is not free. So many people here have already stated that they would be willing to pay for a "Pro" version of the app. It's the subscription fee that they have an issue with.

I also think it's unfortunate that he (Richard) says we are, in his words, bitching about it. I'd like to think that we are providing (hopefully) constructive (and maybe even useful) feedback. That's all. I, for one, think it's a positive thing that Chirage is willing to hear us out, listen to our concerns, and reply to our comments, even though he disagrees with us.

Sincerely,

Adam

Chirag
Chirag

Richard,

Thanks for the comments. Yes, looks like many commenters here find the very product useful, but are unwilling to pay. Unlike the sentiments here, we are having a healthy rate of CloudMagic Pro subscriptions.

Cheers,

Chirag

Chirag
Chirag

Pavel,

Sorry to see you go. One time small fee is out of question.

Cheers,

Chirag

Chirag
Chirag

Paul,

Hell yeah. We did cost-benefit analysis and implemented the current pricing.

Cheers,

Chirag

Chirag
Chirag

Mike,

We have done the math and decided to charge a subscription fee. The amount of data we host is *gigantic* compared to some grocery or note taking app which charge one time fee.

Cheers,

Chirag

Pavel
Pavel

You just lost another customer with the monthly fee structure - not revenue, but any use. Echoing many of above comments - a one time fee would have gotten you more subscriptions.

richard
richard

I have JUST jumped into ur web site and started to read the FAQ and comments. I'm surprise at the reactions to our new fee structure. Since when does a person thank you for a "great" product and bitch about a small fee for the service? Either the product/service is worth it or not. There is no free ride!

Paul P
Paul P

Surely the marginal cost of adding new features must be quite low in terms of both manpower and server space. I can only think that the cost of storage storage should go down the rate of Moore's Law so I don't understand why you need to charge prescription expected maybe 2% of your user base to pay for It. Whereas you could probably get north of 25% to pay for a one time cost of 10 or 20 dollars and then invest that money at some interest and sustain yourselves that way.

What it be even better about it you could charge some intermediate prices. Perhaps 200 previews a month for subscription of two dollars month or unlock 500 Previews for one time fee of five dollars. unlock unlimited previews for a one-time fee of $20 thousand reason $10 and it depends on elasticities for this kind of thing yeah.

I'm using dictation so please excuse the run-on preceding sentence.

In any event I do not believe that adding features and the costs of labor and storage should rise. The cost of labor Rise with the amount you continue to play more. Your service storage should come cheaper and cheaper. Cherrymede intimacy that cost going up as you can maintain more and more storage and maybe some marginal cost of programming so New features. But I believe you should definitely re-examine your business model because subscriptions just very unpopular email or do some cost-benefit analysis and forecasting

TOM
TOM

Why not allow free users to deactivate/activate preview?

to make it easier to save this option for this really important search.

To me the speed factor alone makes your app quite worthwhile.

Mike
Mike

Adam, thanks for your very valid points .... Personally i don't think you have to go as far as Google to prove your (our) point .... there are numerous iOS apps/services out there charging $5 or $10 and they are able to not only survive but constantly add new features ... Grocery Gadget, eWallet, DocsToGo, AwesomeNote are all good examples ... they all charge ONE TIME fee for a premium app and they ALL have servers to maintain and developers to pay ... the problem with CloudMagic is that they get all hung up on the word CLOUD and think they can only survive on a subscription based model ... i just hope they are going to do a sanity check once they realize that the number of subscribers is below their current expectations ... i hope they don't wait too long and don't alienate their existing user base before it's to late to "GO PRIME APP" ....

Adam Bowman
Adam Bowman

I'd like to offer my perspective. I use CloudMagic frequently, but (unfortunately) I don't think that I will pay for a monthly or yearly subscription. I would, however, pay for a $5.00 (maybe even $10.00) "Pro" version app. In fact, there have been many times I have tried the free version of an app and then willingly, quickly, and gladly moved to the paid version. But there has never been an instance, out of my past four or five years of app purchases (and I buy a heck of a lot of apps!), when an app service that was originally free changed what it used to offer for free to a paid service.

Advertisements? I wouldn't mind advertisements at all if it meant that the features I'm used to having will still be free.

I don't know much (if anything) about business models or user analytics, but I do know about my past experiences.

I have no idea whatsoever how Google, when it was starting up, managed to offer its amazing search engine and email for free -- but it did. And the services, along with a heck of a lot more (Maps, Earth, Docs/Drive, Picasa, Calendar, News, Reader, Scholar, Translate...) are still free. I am forced to wonder what would have happened if, a year after I used Google's search engine and mail and Docs, Google informed me and everyone else that in order to continue using the services they originally offered I would have to subscribe for $50.00 a year. Would Google be where it is today? I'm not too sure that it would. I could be wrong, though.

Granted, Google does make money by allowing its users to upgrade data storage... But they don't take what they originally offered as a free service and then tell users they have to pay to continue using the service in the exact same way as they had originally been using it. Furthermore, they never stop dishing out free products and services. I suspect (again, I know nothing about business) that they offer all this free stuff because they know that in the long run they will benefit from it somehow. And in Google's instance, they seem to have benefited by becoming one of the biggest corporations ever.

But, as I have said (and as Mike has said) CloudMagic users aren't looking for your service to be totally free (as nice as that would be) -- a $5.00 Pro app (in a world filled with free and 99¢ apps) is not free. In fact, I consider it reasonable.

Anyhow, I must say that after reading all of the posts above, I happen to agree with Mike (and Sandy and Tedd and Tony and Harry and Quiggley Jones and Sam). But I mostly agree with Mike -- in my view, he makes a lot of sense.

I really think you should consider the one time paid Pro version app approach as he suggests.

One other thing, since I've been discussing Google. What's to stop Google from offering the exact same service as CloudMagic one day? Surely they will offer it for free. What happens then? Let me put it this way: Why haven't I purchased MS Office in the past five years when all I ever use to use was MS Word for word processing? The answer is Google Docs. Google was able to offer me everything I had in MS Office (and more) and they were able to offer it for free. Couldn't they do that with the service CloudMagic offers? Wouldn't it make more sense for your company to stick some ads (banners) on your app and to allow more and more people to experience how useful it is and, as a result, allow your name and user base to grow?

I hope my perspective (sorry about the length) is helpful. Maybe (if I can be so bold) it will somehow help you make a sound decision.

Good luck.

Sincerely,

Adam Bowman

Seaford, NY

Chirag
Chirag

Mike,

I was obliged to reply to your queries, I wasn't in defensive mood. We are listening.

Cheers,

Chirag

Chirag
Chirag

Tony,

I'm afraid if we had to pull such cheap tricks we wouldn't have published your comments in the first place. We are not here to build an artificial consent. That's not in our culture. We couldn't have built such an excellent service (as you mentioned) if integrity did not matter to us. If you care, you can listen to what users say on Twitter about CloudMagic or verify the validity of the domains of the users if they have mentioned while commenting.

Cheers,

Chirag

Tony
Tony

Mike, your comments are very well considered and written, I agree wholeheartedly.

The App/service is excellent but I'd restrict my usage to the free version if the pricing remains so high.

Regretfully, I suspiciously believe those who are 'gladly' accepting the pricing structure are in some way connected to the CloudMagic team/operation.

I'd sincerely like to see this product/service succeeding but it needs to be affordable.

Mike
Mike

let's be clear: all the people on here who have suggested a different pricing / business model have done so because they are WORRIED that CM might not survive charging $50 per year. Not a single person suggested or asked for a free CM service(not sure where the above commentators are getting that from?). the simple question is: what's more realistic? convincing 500,000 people to pay $50 per year for the rest of their lives OR letting millions of satisfied users spread the word and as a result have millions of people pay $5 one time to download CM Pro? this is BASIC supply&demand economics stuff (so simple it's almost common sense). I personally think it is NOT very business savvy to simply copy your competitors pricing structure and offer LESS service than the competitor (they are offering UNLIMITED previews, charging extra for additional features/ product integration). Take the feedback of all the users above as a CHANCE to re-think (not defend) your decisions !!! don't read the above comments as "we want great stuff for free" because this is NOT what people are saying. People are willing to pay but not $50 a year !!

Chirag
Chirag

Adam,

Thanks a ton for your support. We're indebted to you.

Cheers,

Chirag

Adam
Adam

CloudMagic is absolutely incredible. I would gladly pay more than $4.99/month to have the most comprehensive, easiest, and fastest way to search my email.

On top of everything else, the team has been responsive to any concern, question, or new feature request, AND they've let the service remain free for much longer than they could have.

In doing so, they created a group of loyal users who truly understand what the extension can offer and will gladly pay for its benefits.

To the people complaining, or suggesting different models that they "know" will drive more revenue...stop. Take a second. Ask yourself this simple question: who knows more about the CloudMagic...me, or the people at CloudMagic?

That's what I thought.

Best of luck to Chirag and the rest of the CloudMagic team!!!

Chirag
Chirag

Pierre,

We're glad you like CloudMagic. SmugMug and other cloud photo services are in our wishlist. We will keep you posted.

Cheers,

Chirag

Pierre Mairé
Pierre Mairé

Hello,

Fantastic service you give us here but... what about SmugMug or other picture storage services ? I'll take pro subscription when SmugMug keywords and captions will be integrated.

Thank you.

Chirag
Chirag

Sam,

Thanks for your feedback. We are getting mixed response, not everyone is comfortable seeing ads in their apps. As said in one of the earlier replies, we are closely watching what users have to say on our subscription model. Thanks again.

Cheers,

Chirag

Chirag
Chirag

Kuhn,

You'll be put in to the free version, automatically after 3 months, if you don't order the Pro version.

Cheers,

Chirag

Sam
Sam

Chirag,

You say you would never run ads as a source of income? How come? I personally wouldn't mind ads as long as it keeps the service free.

My understanding is that most web services that are able to keep their services free are the ones who are in it for the long haul. There is always some value for having a acquired a huge user base. Charging your users would surely scare some of them away. My two cents.

g kuhn
g kuhn

Does Clod Magic automatically continue pro version and bill me after 3 month trial or automatic cancel if I don't order that pro version?

Chirag
Chirag

Greg,

I like the way you think :-)

Cheers,

Chirag

Chirag
Chirag

Jason,

Thanks, that inspires us!

In this version of the app, we chose not to expose "pay-more" for the users who are already in an active paid plan. As the mailer said, you are in a complimentary paid plan. However, there are notifications in place to alert you once you are close to your subscription expiry.

We will add the option to buy more subscription in one of our next releases.

Cheers,

Chirag

Greg
Greg

All I can say, is that your service ROCKS!! Where else can I access all of my cloud data, get everything backed up, and store 50GB of data for $5.00 US? Like, nowhere. Let the critics leave, leaves more bandwidth for us! (Here's my imaginary $5.00) sign me up!!

Chirag
Chirag

Tony,

This is what we meant. We go paid from now. But, you need not have to worry as we have given you a paid plan (CloudMagic Pro) for free for 3 months. This is a complimentary subscription for being with us this long.

To put it another way, if you sign up now you'll have to pay for the CloudMagic Pro, where as you don't. Hope that explains.

Cheers,

Chirag

Quiggley Jones
Quiggley Jones

You have a killer app. You do NOT have a killer UI, or a friendly (Quick) way to get the info I need constantly (like local files, most frequent, ratings etc).

I pay for a lot of services in the $5-10 range because they continually save me times. Admitedly I haven't used your product lately (have it installed in the webbrowser) but what I really wanted was a desktop search, or a search intetegrated into outlook and something that indexes pst files.

If you have the features above, you will absolutely get the customers, but you need to start focusing on people's needs who have more money than time. Don't harvest the users you have for money, that's what the government does with taxes. Chase new markets and build a PRO version keeping the free version where it is. You will have plenty of people willing to jump to the pro if you have legitimate, open and transparent development cycles and promotions of user ideas.

I'm off to stress-test this app again, hope I find more enhancements than 6 months ago

- Q

Tony
Tony

Chirac, 'added' means extra to what I had before. Where have I gained?, I downloaded your App when it was free and inclusive of unlimited searches, you changed your business model during my current plan (valid until April) and to show your offer of appreciation, you've provided me with nothing other than frustration and a feeling of being treated badly!

I'm very disappointed in your actions.

I wish I could take back my positive previous tweet #fail!

As a token of appreciation for being with us this far, we are giving you a complimentary 3 month subscription for CloudMagic Pro. You need not have to do anything to claim this, a credit has been already added to your account

Mikey94025
Mikey94025

> Sorry to see people expecting the earth without having to pay for it.

I wholeheartedly agree. It's a shame that the world of inexpensive mobile apps has (further) convinced so many people that everything should be free or trivially inexpensive. They simply don't understand what it takes to run a business, servers, data. The price of this service must be enough to pay for itself and survive, not merely cheap enough to meet individual expectations.

I may or may not enroll in your premium service -- But that doesn't mean that you're pricing it incorrectly, just that one can't always get for free enhanced services (i.e. one stop all-inclusive search). Good luck to you!

Chirag
Chirag

Charlene,

You had an account with CloudMagic, hence you were emailed. You can always unsubscribe from the newsletter and also close/delete you CloudMagic account.

Cheers,

Chirag

Chirag
Chirag

Stephen,

You are now in CloudMagic Pro and it's valid for 3 months. You’ll be automatically switched to CloudMagic Free after 3 months, if you don't choose to buy. Hope that answers your question.

Cheers,

Chirag

Jason Seed
Jason Seed

CloudMagic Team,

I seriously love your product, having been a past user of Cue (formally greplin). You have it right.

My only complaint is I cannot pay right now for my Pro Subscription. Yes I am happy to pay now to add another year to the 3 months you have given me.

Let me know if I missed something.

Chirag
Chirag

Harry,

Thanks for your suggestion. Yes, we are working on many exciting features. Of course, we have been closely listening to what users have to say on the pricing.

Cheers,

Chirag

Chirag
Chirag

Tony,

Yes, that's exactly the complimentary CloudMagic Pro subscription that you are seeing. It's valid for 3 months from now, till April.

Cheers,

Chirag

Chirag
Chirag

Ray,

We don't offer second-level approval. Password is authenticated through your registered email address.

Cheers,

Chirag

Charlene Steele
Charlene Steele

How did I get this? I do not want to participate. Please cancel my cloud magic.

stephen
stephen

hi

do I have to actively opt OUT after the 3 month pro comp. expires, or opt IN if I wish to continue to use pro?

thanks

Harry
Harry

I have used your service and have found it useful. I had hoped you had a plan to expand the capabilities, such as to extend closer to a contact manager, which I would gladly pay a fee. Your plan to charge for the current service is disappointing and shows a lack of imagination on the part of your team.

Studying the use of your current users is the wrong approach. You should look at what your service offers -- the value to users -- and expand your approach. You likely won't lose me as a user, as my use is currently low. However, you will lose a prospective user of your potential, future products. It's not too late for you to take the feedback that you are being given.

Good luck

Tony
Tony

I agree that the monthly/yearly subscription fee is excessive. If this was lower you'd have more take up, including myself.

Just received my email advising that 3 months Pro has been ADDED to my account, my plan was current until April so it doesn't look as though it's been extended?

Tony

Chirag
Chirag

Alan and Gary

Thanks. You guys rock :-) Enjoy using CloudMagic.

Cheers,

Chirag

Chirag
Chirag

Rob and Tedd,

Thanks for the feedback.

Cheers,

Chirag

Chirag
Chirag

Brady,

Replying from CloudMagic opens compose-view of the native Mail app. Am I missing something?

Cheers,

Chirag

drpsych
drpsych

@Adam Bowman Good point Adam. It's classic "bait and switch"

Faction3
Faction3

@Pavel I have to agree. Everytime I get a bill for a software/service, I re-evaluate how much the service is worth to me. Most of the time, I'll try it out, but unless it becomes crucial, I tend to stop paying after a month or two and find another service. I'd rather an up-front investment, pay once, and get comfortable with the tool - knowing it'll stay part of my toolbox.

Chirag
Chirag

@Tom,

I'm not sure if we will ever give an option to activate the preview. You can always not tap on the result if you were to save the previews.

Cheers,

Chirag

Chirag
Chirag

Adam,

Thanks for the thoughts.

IMHO Google products are wrong examples. A large chunk of their revenue comes from search engine ads and hence they offer other services for free or mostly free. Their products don't survive on the revenues made by the products directly. They purely operate on ad revenues. 96% of their revenue comes from ads. Not every company is positioned to do what they are doing. Ads also come with a lot of privacy concerns. It's often said that If You’re Not Paying for It; You’re the Product. We don't make a product out of our users.

Regarding one time fee, I've already replied why it is not possible in one of the earlier comments.

To answer what if Google does what CloudMagic is doing one day - Google or any other major player in search engine space cannot include results from different personal accounts at all. We blogged about it once here. Skip to the section "Will existing search engines evolve to include personal data?"

Having said that, I'm happy to share that we are already seeing good CloudMagic Pro subscription purchases everyday.

Cheers,

Chirag

Chirag
Chirag

Q,

Thanks for your feedback. We have a desktop search app for both Mac and PC coming soon.

Give it a spin and let's know how it goes. If you have specific comments on UI, we will surely take it up.

Cheers,

Chirag